July, 2012 | BANTECH

Good Communication Skill – the key determinant while choosing an outsourcing partner

by Gargi Banerjee | Jul 4, 2012 | Business Outsourcing

(5 votes, average: 4.60 out of 5)

With the passage of time transformation is seen in all spheres of life. The economy is also a part of this trend. As cost of production in the developed world rises on a continuous basis, large corporations are relocating their production bases elsewhere. They are increasingly moving towards outsourcing a major chunk of their work to the developing countries to keep the cost of the projects in check. This makes it extremely important to choose the right business partner since an incapable partner could affect the business in a massive way and lead to negative end-client feedback and decreased customer satisfaction. The most important factor while choosing an Outsourcing Partner is the communication skill of the outsourced team. The reason behind this is that any outsourced project is handled virtually by the owners and it becomes essential to keep an eye on the developments and smooth running of the activities. While doing so, the company has to constantly communicate with the outsourced organization, located at a distant land, performing tasks for the end clients who, n most cases, are not even aware that their personal details/confidential data, is being dealt with by people who they don’t even know. Any miss in performing the task could lead to huge escalation and may involve litigation in extreme cases. Therefore, communication is the key. A proper channel of communication ensures that both the partners are on the same page about the progress of any project or ongoing work. Excellent communication would imply that both the originating company and the outsourced company are free to talk and discuss matters with each other on...

Good Communication Skill – the key determinant while choosing an outsourcing partner

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